Terms & Conditions / Returns
Placing an order means that you agree to our Terms & Conditions.
To the best of our efforts, website stock levels will be accurate and all items listed on the website are available for immediate despatch, there may be times however, when items have been sold from our retail outlet and are therefore may not be available for dispatch, also discount codes are allowed only as stated. (See below) If this occurs, then a member of Très Chic sales staff will contact you advise.
Our payment system uses PayPal for your convenience and security. Please note - you DO NOT have to have a PayPal account to purchase from this website - the PayPal secure online payment system allows you to pay using a credit card without having to comit to registering for a PayPal account.
Postage & Packing
We offer 2 types of UK postage:
1. £4.50 Royal mail 2nd class, delivery approximate 3-5days (can take up to 14days before they classify item as missing to claim refund)
2. £8.50 Royal mail next day delivery by 1pm (must be ordered by 4pm)
selecting this option means you will be given a tracking number so you can track your parcel online.
3. FREE - collect in store if this option is chosen it is treated like a instore sale so if items are returned it is our instore policy that applies (credit note issued no refund)
Email us for a quote
Returns & Discount codes
We pride ourselves in customer services
Our policy on returns for paid POSTAGE/shipped orders only (NOT collect in store orders). You have the right to return any item ordered on our website that you paid postage / item was sent by Royal Mail for a refund. To receive a refund you need to contact us by email or phone within 7 working days (which starts after you receive the goods).
Collect in store online orders are treated like instore purchases therefore our instore policy applies. Items can be returned within 14day of order placed and a credit note will be issued.
Swimwear if the hygiene seal has been removed can not be returned for health & hygiene reasons. If you cancel, you must return the goods to us at your own expense. We ask that you ensure the goods are packaged adequately and we suggest they are returned by a trackable postage method.
Discount codes we use discount codes to promote our sale online we do promotions in brands and seasons. Each discount code is stated ie winter is only available on winter products and summer is only valid on summer stock. Brand sales means you only get discount I the selected brand that's advertised. If you have any queries please contact us and we can explain in more depth.
Items reduced by more than 50% off original price is non returnable.
No parts of this website, images or design may be reproduced without express permission of Très Chic.